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COVID-19 FAQs

Coronavirus testing

We want to help the public better understand the necessary process and procedures that our hospital has put into place to provide testing for patients experiencing symptoms and those at higher risk with chronic conditions.

Should I get tested?

  • Anyone with symptoms of COVID-19 or who has been exposed to COVID-19 should contact their doctor and ask to be tested.
  • You can also be tested at a community testing site. Testing at community sites will be provided at no cost.
  • Questions about whether or not you should get tested? Contact your doctor or complete an online health screening assessment, and a licensed health practitioner will contact you.

While awaiting COVID-19 test results, you should follow recommendations to self-isolate and self-monitor in order to protect yourself and your community from COVID-19.

I might have been exposed. What should I do?

If you have had close contact (within 6 ft.) with someone confirmed to have COVID-19 and have symptoms (fever, cough or difficulty breathing), call your doctor first before going to the clinic or hospital.

If you have symptoms

What should I do if I think I (or someone in my family) have COVID-19 symptoms?

  • If you have mild symptoms (fever, cough or difficulty breathing), call your physician before going to the clinic or hospital. Review your signs, symptoms and travel history thoroughly with them.
  • If you have severe symptoms, or you have underlying conditions, such as a weakened immune system or chronic respiratory disease, call your family physician or ER for guidance on how to seek care without exposing others.
  • Call ahead before you visit any care center and let them know that you think you may have COVID-19.
  • Stay home when possible; separate yourself from other people and animals at home. Although there have not been reports of animals becoming sick with COVID-19, the CDC still recommends people with COVID-19 limit contact with animals until more information is known about the virus.
  • Be vigilant about practicing virus prevention, including proper hand hygiene and covering your mouth and nose when coughing or sneezing. See Prevention Steps below.
  • Wear a surgical mask, when possible, during close contact with others; close contact is defined as being within 6 feet of someone else. For those who are sick, a mask can reduce the number of droplets coughed into the air.

Prevention steps

How can I protect myself and others from COVID-19 infection?

The best way to help prevent the spread of COVID-19 is to stay informed and to use the same common-sense precautions you take to guard against other illnesses such as the flu.

Wash your hands frequently with soap and water, or use alcohol-based hand sanitizer when handwashing isn't an option.

  • Cough or sneeze into your sleeve (the crook of your elbow), shirt or a tissue, not into your hands, and encourage kids to do the same.
  • Avoid touching your eyes, nose and mouth, and encourage those around you to cover their nose and mouth when coughing or sneezing.
  • Stay home if you're sick and do not return to work, school or social activities until you have been fever-free for at least 48 hours without medication.
  • Clean commonly touched surfaces in your home and workplace with bleach, ammonia or alcohol-based disinfectants. Wipe down and disinfect things like doorknobs, light switches, refrigerator handle(s), TV or stereo remote controls, computer keyboards, your home telephone, cellphones and other touchscreen devices, etc.
  • If you develop a fever, cough or difficulty breathing, call your healthcare provider for instructions on how to seek care without exposing others.

While there are no EPA-registered disinfectants specifically listed as having the ability to kill COVID-19, related viruses with similar physical and biochemical properties can be killed with bleach, ammonia or alcohol, or cleaning agents containing any of these disinfectants.

Stop the spread

How does COVID-19 spread?

Current understanding about HOW COVID-19 SPREADS is largely based on what is known about similar coronaviruses. COVID-19 is a new disease, and there is more to learn about how it spreads, the severity of illness it causes and to what extent it may spread in the United States.

Person-to-person spread: The virus is thought to spread mainly from person to person, between people who are in close contact with one another (within about 6 feet) and through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Spread from contact with infected surfaces or objects: It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes, but this is not thought to be the main way the virus spreads.

People are thought to be most contagious when they are most symptomatic (the sickest). Some spread might be possible before people show symptoms, but this is not thought to be the main way the virus spreads.

There is likely very low risk of spread from products or packaging, because of poor survivability of other coronaviruses on surfaces. Currently there is no evidence to support transmission of COVID-19 associated with imported goods, but there is still a lot that is unknown about how the newly emerged COVID-19 spreads.

What to do if you are sick

If you are sick or have symptoms, follow the CDC's recommendations to help prevent the spread of COVID-19.

Uncertain if you have COVID-19 symptoms? Use the CDC Self-Checker in the bottom right corner of the CDC website.

Don’t delay important care

It’s time to get back to better health

The COVID-19 crisis pushed pause on so many aspects of our lives. We’d like to encourage the importance of getting the important, time-sensitive care you need, including diagnostic and screening exams like CTs, MRIs, mammograms and more. And although COVID-19 has changed the world, it hasn’t changed the fact that hospitals are one of the safest places to be for care including emergency situations like heart attack, stroke or urgent illnesses or injuries.

Delaying important medical care can have serious consequences. We want to reassure patients that it’s safe to get the care they need, which can help prevent medical conditions from becoming more severe and leading to an emergency visit or negative long-term impacts. As always, early detection and treatment improves our ability to provide the most comprehensive and effective care for you. We also continue to offer video health visits if patients would rather call from home.

It’s no surprise that people are nervous to come to a hospital or clinic. But it’s important to know that we are taking extra precautions to keep our patients and staff safe. We call it our Safe Care Promise, our way of placing an important focus on enhanced safety protocols designed to help protect and reassure patients our hospital is a safe place to receive care. We continue to screen everyone entering the hospital, we require everyone to mask, we are committed to enhanced sanitizing, and we have advanced measures in place for social distancing including staggering appointments and modifications to waiting rooms and public areas.

Our response plan is extensive as we address how we continue normal operations while at the same time ensuring we can flex and accommodate COVID situations. This means we monitor our PPE (Personal Protective Equipment) supplies, testing, screening, inpatient/medical/surgical bed capacity and unit separation, and more, so that we can adjust if needed. Thank you for the trust you have placed in us!

Safe care promise

Delaying important medical care can have serious consequences. Grant Regional Health Center wants to reassure our patients that it's safe to get the care they need, which can help prevent medical conditions from becoming more severe and leading to an emergency visit or negative long-term impacts. Our Safe Care Promise is our way of placing an important focus on enhanced safety protocols designed to help protect and reassure patients our hospital is a safe place to receive care.

Here at Grant Regional Health Center, we're taking extra precautions to keep you safe. It's our Safe Care Promise. And you'll find that promise true at all of our locations. When you call to make an appointment we'll ask you questions about your health and any symptoms you may be experiencing. When you arrive at our hospital, you'll be greeted and screened for COVID-19 symptoms, provide you with hand sanitizer, and, if you don't already have a face covering, we'll give you a mask to wear during your visit. All patients, visitors and staff are required to wear face covering in all our locations.

When you arrive inside, you'll notice that we've arranged our waiting areas and registration areas with social distancing in mind to allow for adequate space between patients. We've also added extra protection by installing plexi-glass shields at registration bays, and hand sanitizer is readily available. We have always followed stringent cleaning protocols for added safety. Our lobbies including high-touch surfaces and high-traffic areas are disinfected and cleaned frequently throughout the day for your safety. In addition, we schedule patients with staggered appointments at all our locations to allow for enhanced cleaning in between patients.

From Grant Regional Health Center and our area clinics, this is our Safe Care Promise to you—our patients.

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