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Visitor Policy Update 9/1/20

Hospital news | Tuesday, September 1, 2020

Contact: Rochelle Williams

Visitor Policy Updates:

Because we know how important visitors are to our patients, we have updated our visiting policy to allow visitors on a limited basis for our patients. To clarify, we are now allowing one visitor over 18 years of age at a time per inpatient and one support person for outpatient/clinic appointments. We ask that you do not bring small children or additional family members do not accompany you to your appointments unless that appointment is for that child or family member. The Perfect Blend Coffee Shop continues to offer phone orders and curbside pick-up for public. Inside sales/pick-up are available with customers being screened and required to mask while in the hospital. The Hospitality Café remains closed to the public for inside dining, but guest trays are available for inpatient visitors.

It’s time to get back to better health

The COVID-19 crisis pushed pause on so many aspects of our lives. Now, there’s a renewed emphasis on getting the important, time-sensitive care you need, including diagnostic and screening exams like CTs, MRIs, mammograms and more. And although COVID-19 has changed the world, it hasn’t changed the fact that hospitals are one of the safest places to be for care including emergency situations like heart attack, stroke or urgent illnesses or injuries.

Delaying important medical care can have serious consequences. We want to reassure patients that it’s safe to get the care they need, which can help prevent medical conditions from becoming more severe and leading to an emergency visit or negative long-term impacts. As always, early detection and treatment improves our ability to provide the most comprehensive and effective care for you. We also continue to offer video health visits if patients would rather call from home.

It’s no surprise that people are nervous to come to a hospital or clinic. But it’s important to know that we are taking extra precautions to keep our patients and staff safe. We call it our Safe Care Promise, our way of placing an important focus on enhanced safety protocols designed to help protect and reassure patients our hospital is a safe place to receive care. We continue to screen everyone entering the hospital, we require everyone to mask, we are committed to enhanced sanitizing, and we have advanced measures in place for social distancing including staggering appointments and modifications to waiting rooms and public areas.

Because we have not seen the influx in Covid positive patients in our facility, we feel confident to resume services while keeping an eye on the region. Our recovery plan is extensive as we address how we resume all normal operations while at the same time ensuring we can flex and accommodate COVID situations. This means we monitor our PPE (Personal Protective Equipment) supplies, testing, screening, inpatient/medical/surgical bed capacity and unit separation, and more, so that we can adjust if needed.

We encourage everyone to do your part to help keep yourself and others safe from the virus. We strongly recommend following the CDC guidelines now and in the weeks to come:

  • Wear face coverings–especially if you will be indoors with others.
  • Wash hands–frequently with soap and water for at least 20 seconds.
  • Stay home if possible – especially if you have any symptoms.
  • Practice physical distancing – stay 6’ away from people who do not live in your household.

We are also encouraging anyone with Covid-related symptoms or think they may have been exposed to the virus, to take advantage of the Free Community Testing that will take place in Lancaster next week on Wednesday, July 8 and Cassville Wednesday, July 15. For more information about Community Testing, you can reach out to Grant County Health Department for more specific details by calling 723-6416.

For more information or to see ongoing updates regarding COVID-19, visit our website at or find us on Facebook. #InThisTogether