Grant Regional Health Center Rated 5-Star in Patient Experience for 4+ Years
Contact: Rochelle Williams
Grant Regional Health Center (GRHC) has achieved a Five-Star rating in Patient Experience - maintaining the highest possible score for 18 consecutive quarters - as recently announced by the Centers for Medicare & Medicaid Services (CMS). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) summary star rating combines information from patient surveys about different aspects of their experience of care.
The ratings, published by CMS are designed to help consumers compare hospitals, by evaluating safety, quality and patient experiences at more than 4,500 hospitals nationwide. Grant Regional Health Center was one of only six percent of eligible hospitals in the United States to receive the Five-Star rating for patient experience since 2017. The national average is three out of five stars.
“This achievement is outstanding and the fact that it is ongoing for 4+ years is simply remarkable,” said Dave Smith, President/CEO. “This is a reflection of the skilled and dedicated work of our staff going above and beyond for each individual patient; keeping their focus on safety and quality, while providing an outstanding care experience.”
The hospital rating system, publicly launched in 2016 by CMS, assigns hospitals one to five stars. The overall summary rating is based on a cumulative score out of a possible 57 measures across seven different areas, including mortality, readmission, safety of care, patient experience using the HCAHPS survey, efficient use of medical imaging, and timeliness and effectiveness of care. Grant Regional performed above the national average in categories including readmissions and patient experiences (measuring items such as physician and nursing communication, pain management, cleanliness of hospitals and more).
"We are proud to be recognized by CMS for our high quality and patient satisfaction scores," said Rhonda Wehnke, Quality Manager. "It's our focus each and every day to provide our patients with extraordinary care close to home."
Like many Wisconsin hospitals, Grant Regional Health Center strongly supports public transparency of hospital quality results and has been reporting their results on Wisconsin Hospital Association’s CheckPoint (www.wicheckpoint.org) for over a decade. Sharing results with the public supports quality improvement and helps patients make informed choices about their health care. For more information about Grant Regional’s programs and services, visit our website at www.grantregional.com.