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GRHC Receives 5-Star Rating in Patient Experience Once Again

Hospital news | Wednesday, March 9, 2022

Contact: Rochelle Williams

Grant Regional Health Center (GRHC) has achieved a Five-Star rating in Patient Experience - the highest possible score - by the Centers for Medicare & Medicaid Services (CMS) as recently announced by Becker’s Hospital Review. GRHC has consistently achieved a Five-Star rating for patient experience for 16 consecutive quarters (4 years in a row). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) summary star rating combines information from patient surveys about different aspects of their experience of care.

Star ratings, published by CMS are designed to help consumers compare hospitals, by evaluating safety, quality, and patient experiences at more than 4,500 hospitals nationwide. Grant Regional Health Center was one of only six percent of eligible hospitals in the United States to receive the Five-Star rating for patient experience since 2017. The national average is three out of five stars. The figures are from the CMS Care Compare website and represent data released Jan. 26, based on data from July 1, 2020, to March 31, 2021 — three quarters rather than the customary four.

“This is a great honor for our staff,” said Dave Smith, President/CEO. “This is reflection of an award that was earned by the hard work of our staff going above and beyond for each individual patient; keeping their focus on safety and quality, while providing an outstanding care experience.”

The hospital rating system, publicly launched in 2016 by CMS, assigns hospitals one to five stars. The overall summary rating is based on a cumulative score out of a possible 48 measures across 5 different areas, including mortality, readmission, safety of care, patient experience using the HCAHPS survey, and timely and effective care.

"We are proud to be recognized by CMS for our high quality and patient satisfaction scores," said Rhonda Wehnke, Quality Manager. "At Grant Regional Health Center, we strive to provide our patients with outstanding healthcare each and every day."

Like many Wisconsin hospitals, Grant Regional Health Center strongly supports public transparency of hospital quality results and has been reporting their results on Wisconsin Hospital Association’s CheckPoint (www.wicheckpoint.org) for over a decade. Sharing results with the public supports quality improvement and helps patients make informed choices about their health care.